HOW DISHSHIFT WORKS/FAQ's

HOW DISH SHIFT WORKS

Our Dish Shift Platform Helps Kitchens Fill Dishwashing Needs With Ready-To-Work Talent, Providing Diverse Solutions For Your Diverse Needs.

It Is Critical To Our Partnership That Invoices Are Paid By The Direct Debit Terms Set Forth, To Ensure Our Professionals Continue To Be Paid On Time As We Continue To Provide Clients With Top Talent.

Weekly Billing Period - Our Weekly Billing Cycle covers Monday-Sunday of the existing work week.

Timesheet Receipts Monday at 10am EST: Clients Will Receive An automated email with a timesheet Receipt for all shifts completed in the prior weeks Billing Cycle. Any shift adjustments must be completed in the dashboard by Monday 10am EST.

Final Invoice - Mondays Before 10am EST: Clients Will receive an email that includes Total invoice amount due by Our Billing terms (Hourly Wage Set By Client + Dish Shifts Service Fee Of $1.75 Per Hour). Any and all communications for timesheet adjustments must be received before the Billing is finalized & Processed.

Dish Shift promises to make on-demand staffing simple with an easy three-step process for employers. The employer or “requestor” can Schedule a job in a matter of minutes:

New Clients Must Submit A Registration Form Online With There Hourly Paying Rate And A Staffing Coordinator Will Contact The Requestor And Issue A Dish Shift Portal Link Via Email, That Will Grant Access To There Private Dish Shift Dashboard. From The Dish Shift Portal Dashboard, Clients Can Utilize A Wide Range Of Functions From Scheduling Dishwashers Weekly Shift Packages To Submitting Low Performance Reports, Processing Invoices And More.

When A Client Schedules A Dishwasher, We Match Them With The Most Qualified Professional And Issue The Dish Pit Operator There New Assignments Weekly Shift Package.

The Dish Shifter Arrives At The Set Scheduled Time And Completes the job, and at The End Of Every Week (Sundays) the requestor approves the Shift Package Hours Completed For That Week And The Dish Shifter Is Paid For Every Hour Completed.

It’s that easy! There are no employment contracts necessary. The Dish Pit Operator’s relationship to the employer is that of an independent contractor (1099).

Dish Pit Solutions

When you’re ready to start Scheduling Dishwashers on Dish Shift, the job Scheduling process is pretty simple. First, you’ll need to Log Into Your Dish Shift Portal Account And Submit A Schedule Request For A Dishwasher, Then A Weekly Shift Package Would Be Created.

• Time Frames And Days Of The Week Requested Can Be Set On Repeat Or Adjusted At Anytime!

Include All Logistical information, like how to find the building, who to contact on arrival, etc.

Dish Shifters Are only Assigned jobs they are available and qualified for. Once they Are Assigned the job, you can expect to see them on site for the specified shift. After you have found specific Dish Shifter you like working with, you can Put Them On REPEAT For Weekly Assignments Or add them to your Preferred Dish Shifters list and invite them to more jobs in the future. If you find some Dish Shifters that are not a good fit, you can also Discharge And block them in the Client Portal.

ZERO TOLERANCE TO UNSATISFACTORY PERFORMANCE SHIFTS

DISH SHIFT PAYMENTS & SERVICE FEE

Once the Client has approved the Dish Shifter’s Shift Package Hours For The Previous Week, Dish Shift will pay the worker directly at The Hourly Wage Set By The Client.

Dish Shift Bills Clients One Hourly Fee, Which Includes The Dishwashers Set Pay Rate & Dish Shifts Service Fee Of $1.75 Per Hour, Which Is Debited After The Client Has Approved The Completed Weekly Shift Package Hours And Have Rated The Dish Shifter’s Performance.

Dish Shift will send an invoice & Direct Debit Timesheet Receipt Every Monday To All Clients Who Received Dishwashing Service Hours The Previous Week.

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FREQUENTLY ASKED QUESTIONS

Dishwashers Are Scheduled Either Full-Time On A Weekly Basis, Hourly On Rotation (Dish Pit Dasher) Or Dispatched On-Demand (Dish Pit 911) Automatically Dispatching & Connecting Kitchens In America With Rapid and Reliable Freelancer Dishwashers That's On-Site In Less Than 1 Hour.

✓

No Hourly Minimum Or Overtime

We know you don’t always need six hours of service. Dish Shift allows you to book for any length of time 4-16 Hour Shifts, 7 Days A Week.

✓

Last-Minute Capabilities

There’s nothing more stressful than having last minute callouts for your event. Dish Shift keeps staff on-call during busy periods so that we can offer help when you need it most. (See Dish Pit 911)

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No Hidden Fees

Our geographic scale allows us to provide locally sourced Professionals, so there are no travel or booking fees.

No More Seeking Dishwashing Talent With Expensive Job Placement Ads Or "Now Hiring Dishwasher" Ads, Just Connect With Over 150,000 Of Dish Shift's Dishwashing Experts.

Designed For Both Regular Full-Time Shifts And Emergency Call Outs, Dish Shift's Online Platform Was Developed To Connect Experienced Dishwashers To Restaurants, Stadiums, Caterers, Special Events, Corporate And Commercial Kitchens Across The Country, Rapidly On Schedule Or On-Demand.

▪︎How do I sign my business up for Dish Shift?

• Getting your business started On Dish Shift Is Easy. Once you sign up & Set Your Pay Rate For The Dishwasher, An Online Portal Invitation Email Will Be Sent To Register your Online Portal, you’ll need to complete your Online Portal profile before you can start Scheduling & Utilizing Dish Shifters.

Then, From The Dish Shift Portal, you’ll be able to Utilize and manage Reliable Dish Pit Operators on one simple, Centralized Platform.

• Do you service only restaurants?

• Most of our clients are restaurant, Hotels and Senior Living Facilities, but we also service Universities, Events and Caterers. Most of our partners are mid-to-high range Kitchen establishments.

▪︎Does Dish Shift Conduct Pre Authorized Billing?

• To Retain Quality Dishwashers, Dish Shift Operates Billing By Standard Pre Authorized Debit/Credit Card Processing, But ACH Bank To Bank Transfers Are Available Upon Request.

During The Onboarding Process, Included In The Master Service Agreement, Clients Will Upload A Pre Authorized Debit/Credit Card Information Form, For Future Invoices And Billing Purposes.

▪︎When will I be charged for completed jobs?

• With Automated Debit/Credit Card Billing, you should expect to be charged Every Monday for any outstanding balance from Weekly Hours you’ve recently approved. Dish Shift handles payments to Dish Pit Operators for jobs done through our platform. One of the ways Dish Shift draws quality workers, is efficient payment Of Accepted "Shift Packages", but Dish Pit Operators are only paid when Weekly "Shift Package" Hours Have Been approved.

Easy and simple. Schedule Dishwashers online From The Client Portal Or By Calling (800) 637-7037.

• What can I do if a Dish Pit Operator wasn’t a fit for my job?

Dish Shift's platform is designed to enable Kitchens access to the best Dish Pit Operators for the job. If a Dish Pit Operator cannot perform the tasks required to successfully complete your Task, We Will Have That Dish Pit Operator Removed From Our Dish Shift Platform.

• Are Dish Pit Operators employees?

Dish Pit Operators Are 1099 Gig Workers, Independent Contractors That's Been Trained & Insured To Handle Any Level of Dishwashing Duties. The relationship between Dish Shift and Dish Pit Operators is that of independent contracting parties. No employment contract of any kind – direct, implied or otherwise – exists between Dish Shift and the Dish Pit Operators, as well as between Clients and the Dish Pit Operators.

▪︎What do I do if a Dish Pit Operator damages my business' property?

As a Client, your ability to continue business operations is important to Dish Shift. If a Dish Shifter damages your business’ property, please contact us as soon as possible with the following information:

•Date and time of incident
•Location of incident
•Clear photos of the damage
•Brief description of how the incident occurred
•Number of people injured (if applicable)
•Estimated cost for repair (if applicable)

We will assess the damage after you've provided the requested details and will make the best effort to address any incidents as promptly as possible, following our Customer Agreement or other applicable agreements.

• How does Dish Shift's Occupational Accident Insurance policy benefit businesses?

All jobs conducted through Dish Shift by an independent contractor (Dish Shifter) require that the Dish Shifter is covered by Occupational Accident Insurance (OAI). This insurance covers medical expenses, lost compensation, and benefits related to accidental injuries that occur during the course of an accepted job through Dish Shift.

OAI is industry-standard insurance used by contractors across the United States. OAI provides occupational accident benefits for independent contractors. The key difference is that Worker’s Compensation can only be attached to an employer, while OAI can be purchased by and attached to an independent contractor.

Dish Shifters Are Responsible For Reporting Any Incidents And Submitting Claims. Dish Shift Ask that Clients also submit any incidents within 24 Hours of the job completion date.

▪︎How can I hire a Dish Shifter As An Employee?

• We love when Dish Shifters who are interested in employment can obtain it from the businesses we partner with. The Dish Shift platform is designed to help facilitate such Integrations.

☆ If you’re interested in hiring a Dish Shifter as your employee, make sure to have your hiring manager or Human Resources team member speak To A Dish Shift Staffing Coordinator about the available position, and what process to follow.

We recognize that each business follows its own process for receiving applications, conducting interviews, and making a permanent job offer to a candidate. We ask Dish Pit Operators to be respectful of Client’s time, and mindful of any onsite protocols for applying for employment with your business.

Mandatory: In the event that your company does hire a Dish Pit Operator as an employee, you’ll need to notify Dish Shift and will be billed a Hiring Fee.

You Can Notify Our Team Regarding Hiring A Dish Pit Operator.

If a Client hires a Dish Shifter for a full-time role, the Dish Shifter may be eligible to receive a hiring bonus.

☆ Here’s How The Hiring Fee Is Calculated In A Dish Shift Contract:

▪︎ Number of Hours Worked: 0-200; Hiring Fee: $3,000

▪︎ Number of Hours Worked: >200 - <520; Hiring Fee: $2,000

▪︎ Number of Hours Worked: >520; Hiring Fee: $1,500

We take Dish Washing Seriously

High-end service is our priority. Our recruiting process is designed to ensure that we bring on only the most qualified Dishwashing professionals.

1. Application Review

Each application and resumé is carefully reviewed, and the most qualified applicants are invited to sign up for a video interview.

2. Live Video Interview

Applicants interview with members of the Dish Shift team, and are asked questions around their stated experiences. We also utilize skill-based questions to test knowledge for each position.

We want to make sure that we are bringing on Dish Shifters who have an unwavering positive attitude, a strong work ethic, and a passion for service.

3. Skill Tagging

Based on experience and responses during the interview, the Dishwasher is graded out using our 20 skill and personality tags.

We believe that staffing is more nuanced than 1-5 stats, and these tags help us make sure we get you the right Dishwasher for the job.

4. Attire Info

Dishwashers are given ample guidance on their attire throughout onboarding and when applying to shifts, including photo references and suggestions on appropriate clothing.

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